Nathbrok

Enterprise Service Agreement (ESA)

Effective Date: January 1, 2025

1. Introduction

This Enterprise Service Agreement ("Agreement") governs the use of Nathbrok’s private communication networks, enterprise administration tools, encrypted messaging services, and secure platform features tailored for corporate, institutional, and governmental entities (“Enterprise Client”).

By onboarding your organization or agency into the Nathbrok ecosystem, you agree to the terms outlined in this Agreement.

2. Service Overview

Nathbrok provides controlled, encrypted, and administrator-managed private communication environments designed for high-security operations. Services offered include:

  • Closed, permission-based communication channels
  • Administrative user management and oversight
  • Government/enterprise-grade identity validation
  • Optional isolated network segments for classified operations
  • Encrypted messaging and metadata minimization
  • Custom integration with enterprise workflows and systems

3. Responsibilities of the Enterprise Client

Enterprise Clients assume responsibility for the actions and conduct of all users registered under their administrative domain. This includes:

  • Verification of authorized personnel before account creation
  • Managing user permissions and revoking access when necessary
  • Ensuring internal compliance with local and international regulations
  • Maintaining confidentiality of administrative credentials
  • Monitoring and addressing potential misuse of the platform

4. Security and Encryption

Nathbrok employs high-standard encryption protocols and does not store or analyze the content of communications. Enterprise Clients acknowledge and agree that:

  • Nathbrok does not have access to message content
  • Administrators within the enterprise may have enhanced visibility over their users
  • Security is a shared responsibility between Nathbrok and the Client
  • Clients must maintain internal operational security (OPSEC) and device security

Nathbrok provides infrastructure-level protections but does not guarantee immunity from external security breaches caused by user negligence, compromised devices, or other factors beyond our control.

5. User Authorization and Identity

All enterprise members must undergo identity validation as required by the Client. Nathbrok may request additional identity documentation when:

  • A user account triggers security alerts
  • Suspicious activity is detected
  • Enterprise policies require multi-level verification

6. Confidentiality and Data Handling

Nathbrok commits to strict confidentiality expectations and limited data collection. We do not sell, analyze, or disclose enterprise data unless:

  • Explicitly authorized by the Enterprise Client
  • Required by law or legal authority
  • Necessary to prevent harm, security breaches, or illegal activity

All data processed by Nathbrok remains encrypted or anonymized whenever possible.

7. Service Availability and Maintenance

Nathbrok will make reasonable efforts to maintain service uptime. However:

  • Maintenance windows may occur with or without advance notice
  • Enterprise infrastructure outages may affect service availability
  • Nathbrok is not liable for downtime caused by third-party service providers

8. Custom Integrations and Additional Services

Enterprise Clients may request integrations, additional secure environments, or custom configurations. Such services may carry additional fees and separate statements of work (SOWs).

9. Termination

Either party may terminate this Agreement for any reason with 30 days’ notice. Immediate termination may occur when:

  • Security risks are identified
  • The Client violates platform rules
  • Unauthorized or malicious activity is detected

10. Limitation of Liability

Nathbrok shall not be liable for:

  • Operational misuse by enterprise administrators or users
  • Loss of data due to internal enterprise actions
  • Breaches caused by insecure devices or internal vulnerabilities
  • Indirect, incidental, or consequential damages

11. Governing Law

This Agreement is governed by the laws applicable in the jurisdiction where the Enterprise Client is headquartered unless otherwise agreed.

12. Contact

For enterprise-related support, contact:
Email: enterprise@nathbrok.com
Support Line: (Available upon onboarding)